Which are the best banks in Chile in 2026? There is no single official ranking, but the Financial Market Commission (CMF) publishes data that let customers compare banks. The most revealing concerns fraud: between January 2025 and June 2026, Banco de Chile refunded 75.8% of what customers claimed for unrecognized charges, Bice 66.8% and Bci 66.5%, while BancoEstado, the bank with the most people filing claims (150,743), refunded 45.2%, according to the CMF report on Law 20,009.
This ranking, updated on November 5, 2026, combines five official sources: fraud refunds, credit ratings, capital adequacy, delinquency and CMF fines, plus the ProCalidad satisfaction award. It measures quality and soundness, not size: if you want to know which bank is largest by assets or profit, see our ranking of the largest banks in Chile. Some figures people often ask for, such as the general complaint rate per customer or the average CAE per bank, are not published in a comparable way; we flag this in each case.
View the data as a table
| Best fraud refund rate | 75.8% |
| System capital (regulatory capital / RWA) | 17.06% |
| 90+ day delinquency | 2.36% |
| Bank branches in Chile | 1,456 |
Ranking of the best banks in Chile in 2026: comparison table
The table ranks banks by the share of the amount claimed for fraud that they refunded to customers, the indicator that best reflects how a bank responds when something goes wrong. The other columns measure soundness: long-term local credit rating, capital over risk-weighted assets (well above the regulatory minimum) and 90+ day delinquency.
| # | Bank | % refunded for fraud (Jan-25 to Jun-26) | People with fraud claims | Credit rating | Capital / RWA (Aug-26) | 90+ day delinquency (Sep-26) |
|---|---|---|---|---|---|---|
| 1 | Banco de Chile | 75.8% | 76,313 | AAA | 17.83% | 1.67% |
| 2 | Bci | 66.5% | 32,110 | AAA | 15.42% | 1.28% |
| 3 | Bice | 66.8% | 5,456 | AA+ | 16.20% | 1.57% |
| 4 | Banco Internacional | 63.4% | 681 | AA | 15.70% | 2.31% |
| 5 | Banco Consorcio | 61.1% | 1,814 | AA | 19.94% | 2.72% |
| 6 | Scotiabank | 60.6% | 15,694 | AAA | 16.89% | 2.66% |
| 7 | Santander | 58.1% | 62,400 | AAA | 16.66% | 3.54% |
| 8 | Banco Falabella | 55.1% | 50,653 | AA+ / AA | 16.95% | 2.95% |
| 9 | Banco Ripley | 53.2% | 1,860 | AA- | 16.71% | 3.63% |
| 10 | BancoEstado | 45.2% | 150,743 | AAA | 18.01% | 4.02% |
| 11 | Itaú | 8.1% (*) | 13,961 | AAA | 16.89% | 1.98% |
| 12 | BTG Pactual | not published | not published | AA / AA+ | 18.56% | 0.00% |
Sources: CMF, Fraud related to payment methods (Law 20,009), second quarter 2026, data reported by institutions and subject to correction (share refunded = amount returned over amount claimed, Pauta Financiera calculation); CMF current ratings as of Nov 5, 2026 (Feller Rate, Fitch, Moody's Local or Humphreys; both shown when they differ); Capital adequacy, August 2026; Monthly financial report, September 2026. (*) The file shows CLP 0 returned by Itaú in every month of 2026; the figure is shown as reported. BTG Pactual does not appear in the fraud report.
| Banco de Chile | AAA | 75.8% | 76,313 | 17.83% | 1.67% | 2.05% |
| Bci | AAA | 66.5% | 32,110 | 15.42% | 1.28% | 1.48% |
| Bice | AA+ | 66.8% | 5,456 | 16.20% | 1.57% | 2.14% |
| Banco Internacional | AA | 63.4% | 681 | 15.70% | 2.31% | 1.75% |
| Banco Consorcio | AA | 61.1% | 1,814 | 19.94% | 2.72% | 1.93% |
| Scotiabank | AAA | 60.6% | 15,694 | 16.89% | 2.66% | 2.87% |
| Santander | AAA | 58.1% | 62,400 | 16.66% | 3.54% | 3.37% |
| Banco Falabella | AA+ / AA | 55.1% | 50,653 | 16.95% | 2.95% | 6.52% |
| Banco Ripley | AA- | 53.2% | 1,860 | 16.71% | 3.63% | 10.43% |
| BancoEstado | AAA | 45.2% | 150,743 | 18.01% | 4.02% | 2.97% |
| Itaú | AAA | 8.1% | 13,961 | 16.89% | 1.98% | 2.45% |
| BTG Pactual | AA / AA+ | No data | No data | 18.56% | 0.00% | 1.77% |
Which bank refunds the most when fraud happens
Law 20,009 requires banks to refund charges the customer does not recognize, unless they prove fraud or gross negligence by the user. Practice varies widely. Over 18 months, Banco de Chile refunded three quarters of the amount claimed, and Bice, Bci, Banco Internacional, Banco Consorcio and Scotiabank exceeded 60%. Santander (58.1%), Banco Falabella (55.1%), Banco Ripley (53.2%) and BancoEstado (45.2%) came in lower. For reference, Coopeuch refunded 79.6% and CMR Falabella, the card issuer that reports separately from the bank, 74.1%.
Absolute figures mostly reflect each bank's size: BancoEstado has more than 15 million CuentaRUT customers. That is why we use the refund rate as the main indicator. Sernac, the consumer agency, received 20,880 fraud complaints in 2025, of which 13,990 targeted banks, according to data provided to Informe Especial; it does not publish a bank-by-bank breakdown.
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See advertising optionsBank soundness: credit ratings, capital and delinquency
Six banks hold the top local rating, AAA, from at least one agency: Banco de Chile, BancoEstado, Santander, Bci, Itaú and Scotiabank. Bice and Banco Falabella are rated AA+ (Falabella has AA from Fitch), BTG Pactual, Consorcio and Internacional AA, and Banco Ripley AA-. All banks are at the CMF's level A of solvency. The best capitalized in August 2026 was Banco Consorcio (19.94%), followed by BTG Pactual (18.56%) and BancoEstado (18.01%); the system average was 17.06%.
View the data as a table
| 90+ day delinquency (%) | Capital / RWA (%) | |
|---|---|---|
| Banco de Chile | 2% | 18% |
| Bci | 1% | 15% |
| Bice | 2% | 16% |
| Banco Internacional | 2% | 16% |
| Banco Consorcio | 3% | 20% |
| Scotiabank | 3% | 17% |
| Santander | 4% | 17% |
| Banco Falabella | 3% | 17% |
| Banco Ripley | 4% | 17% |
| BancoEstado | 4% | 18% |
| Itaú | 2% | 17% |
| BTG Pactual | 0% | 19% |
System-wide 90+ day delinquency was 2.36% in September 2026. The lowest were BTG Pactual (0.00%), which barely lends to individuals, Bci (1.28%) and Bice (1.57%); the highest were BancoEstado (4.02%), Banco Ripley (3.63%) and Santander (3.54%). Retail-linked banks set aside more per peso lent: Banco Ripley 10.43% and Banco Falabella 6.52%, versus 2.49% for the system, because their portfolios are mostly consumer loans.
CMF fines on banks and customer satisfaction
In 2025 and 2026 most CMF fines on banks were for granting loans to people listed in the National Registry of Child Support Debtors. In July 2026 the CMF fined Itaú (UF 367.33), Banco Falabella (UF 329.17), BancoEstado (UF 272.26), Banco Ripley (UF 208.81) and Banco Internacional (UF 109.64) for that reason (CMF). The largest penalty in the period was UF 4,000 on BancoEstado for failing to refund 488 fraud-claimed transactions on time, upheld by the Supreme Court in November 2025 (Diario Constitucional).
- February 19, 2025Santander, Consorcio, Itaú and BciUF 1,099.88, 280.54, 197.16 and 51.12 for loans to child-support debtors.
- May 26, 2025Banco de ChileUF 617.98, for the same reason.
- November 5, 2025BancoEstadoThe Supreme Court upholds the UF 4,000 fine under the Fraud Law.
- January 30, 2026SantanderUF 2,500 for inaccurate market-risk reporting (not a customer issue).
- July 3, 2026Itaú, Falabella, BancoEstado, Ripley and InternacionalLoans to child-support debtors.
On satisfaction, the ProCalidad 2026 study, released in August, ranked Banco de Chile first among large financial institutions for the fourth year in a row; it also won the "Best of the Best" award in the contractual category (Banco de Chile). Itaú and CMR Falabella were also among the financial companies recognized, according to Radio Agricultura. ProCalidad did not publicly release each bank's scores.
Branches and ATMs
The physical network is shrinking: the 17 banks had 1,456 branches in April 2025, 3% fewer than a year earlier, and 7,766 ATMs, according to the CMF's regional statistics. The CMF does not publish a downloadable series by bank, so we use each bank's latest reports:
| Bank | Branches | ATMs | Date | Source |
|---|---|---|---|---|
| Santander | 229 | 2.055 | 31-dic-2025 | 20-F 2025 |
| Banco de Chile | 217 (incl. 30 Edwards Citi) | 1.884 | 31-dic-2025 | 20-F 2025 |
| Bci | 176 in Chile | 554 | 31-dic-2025 | Results report 2025 |
| Scotiabank | 92 | 153 | Mar 2026 | Financial report |
| Other banks | not published | not published | — | — |
Which is the best bank in Chile for your profile
- If fraud worries you: Banco de Chile, Bice and Bci show the highest refund rates among large banks.
- If you want maximum soundness: six banks are rated AAA; Consorcio, BTG Pactual and BancoEstado are the best capitalized.
- If you need branches: Santander and Banco de Chile have the widest networks among banks that publish figures; BancoEstado also has the CajaVecina network.
- If you want to pay little: compare plans in our guide to checking accounts by bank and the no-fee digital accounts.
For loans, cost depends on your profile more than on the bank: always compare each offer's CAE using our guide to comparing consumer loans. And if you want your money to earn more, see which bank pays most in the term deposit comparison by bank.
This information is journalistic and educational, not financial advice. Check the conditions and the total cost (CAE) with the institution before signing up.
Frequently asked questions about the best banks in Chile
What is the best bank in Chile in 2026?
It depends on the criterion. On fraud refunds and satisfaction (ProCalidad 2026), Banco de Chile stands out; on capital, Banco Consorcio; on lowest delinquency among retail banks, Bci. Six banks are rated AAA.
What is the safest bank in Chile?
All banks are at the CMF's level A of solvency, and their deposits carry a state guarantee of up to UF 200 per bank. Banco de Chile, BancoEstado, Santander, Bci, Itaú and Scotiabank are rated AAA.
Which bank has the most complaints?
On fraud, BancoEstado had the most people filing claims (150,743 between January 2025 and June 2026), followed by Banco de Chile and Santander, in line with their customer numbers. The CMF does not publish general complaints by bank.
What if my bank does not refund a fraud?
You can file a complaint with the CMF or Sernac. Law 20,009 requires refunding unrecognized charges unless the bank proves fraud or gross negligence by the customer.
